We are very proud to announce that we have been named as Top Independent Bus Operator at the 2023 UK Bus Awards which took place in London on Tuesday 28th November. Sanders also scooped a Bronze award for “Enriching the Customer Experience” in recognition of the relaunch of the X55 service in January 2023 and a Bronze award for overall UK Bus Operator of the Year.
Following a successful award submission, we were shortlisted for the finals alongside other fellow independent operators. Judges of the category looked for investment in vehicles, high engineering standards, prioritising health and safety and the formation of partnerships with local authorities. Additionally for 2023 judges were paying close attention to what bus operators had done to encourage the recovery of passenger numbers since the Covid-19 pandemic.
Charles Sanders, Managing Director comments:
“The family are extremely proud of all our staff, who have secured this prestigious award for the Company. There is a huge team of people working tirelessly behind the scenes, every one of them a vital cog in our organisation, it is not just the driver and bus that everyone so plainly sees. The mystery shopping by the judges that took place commented on our reliability, punctuality, driver customer service and the very high levels of customer satisfaction we achieve. I also thank Norfolk County Council Travel & Transport for their partnership, ensuring that rural services in Norfolk can not only survive but indeed thrive with the right joint approach”.