Customer Services

We are proud to continue to offer a personal customer service option for our customers. If you need help with planning a journey, using our website or app or encounter any issues whilst using our services contact our friendly customer service team on 01263 712800 (option 1) or via email at [email protected] and they will be happy to help. 

Lost Property

If you think you have left something on one of our vehicles then contact customer services who will be able to check our lost property log for you. Please bear in mind that our vehicles are often out on the road all day and evening and therefore it is possible some items will not be logged until the day after they are lost or found. 

If we do have your item then it can be collected from the relevant depot. Unfortunately, we are unable to give items to our drivers to take back out on the road. 

Any perishable items (such as food) are immediately disposed of and any other items are disposed of 30 days after there found if they have not been claimed. We try to donate as much unclaimed lost property to local charities  as possible. 

Unfortunately, we are unable to provide any CCTV footage from our vehicles unless it is requested by the police.  Therefore, if you think an item may have been stolen you must contact the police in the first instance who may then contact us to obtain the footage.